How do I know what bikes are available and when?
There is a Freewheelers calendar on our website which will show which bikes have been booked.
Phone or Text – 07436 419585 Freewheelers phone
Group email – freewheelers@glenfarg.org
Where do I collect and return the e-bikes?
Our e-bikes will be collected from and returned to the Glenfarg Freewheelers Bike Nest in the garden of the Glenfarg Community Centre. A suitable pick up and drop off time will be arranged. Please allow 20-30 minutes for the handovers.
How long can I have the e-bike for?
We expect the bikes to be loaned out for between 3 days to 10 days to give people sufficient time to really experience the fun of e-biking, however longer extended loans can be arranged
Do I need training to ride an e-bike?
If you can cycle you can ride an e-bike. The additional controls for the pedal-assist motor will be explained when you collect the bike along with how to charge it. Further support can be provided if needed.
Do I need a helmet and Hi-Viz?
It is vitally important for your own personal safety that you remain as visible as possible when cycling on roads, tracks, paths, etc. where vehicles, walkers and other cyclists may be present. You will be offered a cycle helmet and Hi-Viz vest when you collect the e-bike however we cannot enforce your use of these.
What if the battery runs out?
The e-bike battery will be fully charged when it is collected, however it is the user’s responsibility to monitor the battery usage and recharge as necessary. E-bikes can still be ridden without the motor switched on, so you won’t be completely stuck, however due to the additional weight of the motor and battery they are significantly heavier than an equivalent non-e-bike.
What are the security arrangements?
Our bikes come with either a cycle lock. Whilst on loan the security of the bike is the sole responsibility of the loanee which may not necessarily be the end user, and it is the loanee’s responsibility to ensure the bike is properly secured and not left unattended at any time.
What if the bike breaks down or I get a puncture
Glenfarg Freewheelers do not provide or have access to a bike uplift service and it is the loanees (not riders) responsibility for collecting and returning the e-bike safely and undamaged to the bike station at Glenfarg Community Centre. If any damage occurs, please report it on return. Please do not attempt to repair a puncture without discussion with Glenfarg Freewheelers and do not turn bike upside down in case of damaging computer.